Resolved on its own. I now have both plans in the drop-down when logged in to sponsorinsight.I manage the i401k for me and the i401k for my spouse. Both just transitioned to Ascensus.
Like with old vanguard, there is one login for employee and one for employer. So that would be four logins.
I have successfully setup three of four.
I did not get the invite for my employer account. I did get it for my spouse (as her) and my spouse (as me). I setup both expecting it to be my account, but got hers both times.
Employee accounts are fine.
Oh well.
Didn't need to call,just had to be patient.
Statistics: Posted by ctfish — Wed Jul 24, 2024 1:38 pm — Replies 1105 — Views 114585