To the letter, I would add that you are revoking permission to charge the credit card. Then if they charge you again, your dispute with the credit card issuer can be that the merchant was no longer authorized to charge THIS card.+1 Send a letter by certified mail to the company stating you no longer desire their services and to please remove you as a member (or however it's termed).
Such matters usually must be addressed in writing. There's just no substitute for it.
There have been lots of good suggestions for avoiding this problem in the future. But OP has to end this.
Dispute the next or latest charge. When you dispute a credit card charge, the credit card company must ask both parties to respond. I don't believe this step was mentioned in OP's saga. There's a time limit on responding to this. This is when you upload scans of this letter (including the certification by USPS), and add digital copies of emails as well, if available, in which you requested they drop you . That should do it.
You must prove you tried to cancel. All the phone calls in the world won't help until you provide written evidence. Once this is provided, you might encounter more problems with the issuer, but then when responding you refer to and resend copies of the written proof of cancellation.
Statistics: Posted by lstone19 — Sat Dec 23, 2023 12:07 am — Replies 75 — Views 4014