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Personal Consumer Issues • AT&T outage affects other MVNOs?

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From what I read ALL Consumer Cellular customers where moved to AT&T as of January 2024.
I don't believe this is correct. My wife and I are on Consumer Cellular, my phone is on the AT&T backbone and hers is on T-Mobile. When AT&T dropped out on Thursday, my phone lost service and went to "SOS", hers still worked (had three bars of signal).

I also don't think that moving a customer from T-Mobile to AT&T is something that they can do on the back end; from my experience with them and with dealing with both backbones, I think that a physical SIM swap is necessary to change the underlying provider.
Someone above corrected me. Some customers remain on TMobile it seems contrary to what I read. My Dad is on Consumer Cellular and last year at some point they sent him a new SIM card telling him he needed the upgrade to stay current. I swapped the cards for him guessing that was his migration to AT&T. Maybe they didn't take that step with others. Perhaps they will start charging extra eventually for those that don't swap over when asked if they no longer has as favorable terms from TMobile as they do from AT&T.
No offense to my generation (60 and up), but trying to force a sim change on CC's older target audience sounds like a nightmare. Perhaps they are slow rolling this existing customer cut-over and all new customers are on AT&T.

Statistics: Posted by Tubes — Sat Feb 24, 2024 4:03 pm — Replies 43 — Views 3143



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